Privacy & cookies policy
We are committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. Please read it carefully to understand our views and practices regarding your personal data. By visiting this site you are accepting and consenting to the practices described.
1. Information we collect
We will collect and process the following data about you:
Information you give us. This is information about you that you give us or our payment processors by filling in forms or by corresponding with us by phone, email or otherwise. It includes information you provide when you register to use our site, subscribe to a service, place an order, participate in forums or other social media functions on our site and when you report a problem with our site.
Information we collect about you. On each of your visits to our site we will automatically collect the following information:
(a) technical information, including the Internet Protocol (IP) address used to connect your device to the Internet, your login information, browser type and version, time zone setting, browser plug-ins and versions, operating system and platform;
(b) information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page.
Information we receive from other sources. We work closely with third parties (including, for example, business partners and contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers and credit reference agencies).
2. Uses made of the information
We use information held about you in the following ways:
Information you give to us or our payment processor. We will use this information:
(a) to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
(b) to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
(c) to provide you with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you do not want us to use your data in this way please let us know;
(d) to ensure that content from our site is presented in the most effective manner for you and for your computer.
Information we collect about you. We will use this information:
(a) to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
(b) to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
(c) to allow you to participate in interactive features of our service, when you choose to do so;
(d) as part of our efforts to keep our site safe and secure;
(e) to measure or understand the effectiveness of advertising we serve and to deliver relevant advertising to you;
(f) to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).
(a) place advertisements for our products on other external sites. We do this by allowing third parties including Google and Adserve to place cookies on our site which allows them to identify your visit to our site and preferences shown whilst on it, and your visits to subsequent third party websites in their adserving network. This allows us to serve tailored advertisements to you on those third party websites based on the information we have collected on your interests whilst you were visiting our site;
(b) help the site to function correctly and ensure that the ‘add to basket’ and navigation settings are maintained;
(c) monitor the site’s performance and ensure that we deliver a fast browsing experience;
(d) allow you to share content with social networks, express interest in content and connect with your social media networks;
(e) to allow us to collect anonymous data about site usage to help us improve the usability, content and user experience of the site. This includes analytics cookies such as Google Analytics. We also use Google Analytics to collect information about your online activity, such as the web pages you visit, the links you click and the searches you conduct on the site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors, where visitors have come to the site from and the pages they visited. For more information about the information gathered using Google Analytics please visit http://www.google.com/intl/en_uk/analytics/tos.html;
(f) to assess third party conversion by allowing us to collect anonymous data about how our marketing is performing.
You can opt out of cookies at any time by following the instructions at the links below for your browser:
(a) Internet Explorer:
(b) Mozilla Firefox:
(c) Google Chrome:
4. Disclosure of your information
You agree that we have the right to share your personal information with:
(a) third parties involved in the performance of any contract we enter into with them or you;
(b) advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we will provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience;
(c) analytics and search engine providers that assist us in the improvement and optimisation of our site;
(d) credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
We will disclose your personal information to third parties:
(a) in the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets;
(b) if we or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
5. Where we store personal data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. This includes staff engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy & cookies policy.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
6. Your rights
You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by contacting us at email@example.com.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
7. Access to information
The Data Protection Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request will be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
8. Changes to this policy
Any changes we make to this policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes.
Questions, comments and requests regarding this policy are welcomed and should be addressed to firstname.lastname@example.org